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Fixd

Fixd
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www.fixd.com
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James M Uev

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Refund information

Updated by user May 29, 2025

Company fixed the issue and I have been provided with apology.

Updated by user May 16, 2025

Not good. I feel like I was deceived and taken advantage of..I did only want the 1 device but received 2 and got charged for 2 and got charged $161.21For a premium membership which I was wtf...nit cool.

Because I did not want 2 devices nor to pay a monthly fee... not cool..not Happy...

Original review May 14, 2025

I ordered on April 26th. I tried to cancel immediately, but it went through.

You sent me 2 sensors and charged me a premium monthly fee, which I did not want or was aware of until my bank contacted me because I have an alert set up. They said it was a suspicious act, so I was contacted. I saw the amount you took out of my account. Not happy.

I want a refund, please.

I'll send back the sensors and want a refund for the amount you took out of my account. Please make this right.

View full review
Loss:
$230

Preferred solution: Full refund

User's recommendation: I did not use sensors.. beaware of add..very deceiving

1 comment
James M Uev

Hello just checking up seeing I only have 30 days yet I've received no responses... please refund my money back ASAP thank you

Walter G Uij

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Verified Reviewer
| map-marker Chicago, Illinois

Need a live person to help me use my debit card

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Go service but I'm having trouble using my debit card to get the $49 membership for the year I need someone to talk to so I can give them the debit card over the phone so I can get signed up so I can use my fix I already have the instrument now I want to pay for the membership been having trouble trying to use my debit card good one someone please call me

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Resolved
Dan F Gsu

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Verified Reviewer

Resolved: Billed again

Updated by user Jun 07, 2025

Company fixed the issue and I have been provided with full refund. It's a typical subscription scam and the unit really doesn't tell you that much. A similar one from temu or AutoZone and a little practice is the same as a shop.

Updated by user May 20, 2025

I have weak cell signals and they tried to call me to discuss the problem. I missed the calls and they went ahead and found my account and refunded me the money plus a overdraft fee.

Original review May 15, 2025

This is the problem, this is the 3rd or 4th time Fixd has taken money out of my account. I cancelled it years ago because I was billed and never received the unit.

Then every spring they bill me for service on my Wells Fargo account. I never set up the app.

View full review
Loss:
$349
Pros:
  • Never got the unit
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: It's a scam. You really don't get any useful info

Joanne V Eia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Wrong price for my order

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Couldnt make connection with a live person called after five must call back Monday or please call me back at 352-228-****. I signed up for two fixed devices at each st 19.99 total price on there was 39.99 after it went through it came up 49.99.

Then I received a call from my banks fraud division saying they needed to be sure it was me making this order but said you are trying to at first charge me 49.99 which I did not agree to . Then 105.99 which I dont know why? Guessing its because the bank stopped the order till they checked with me. I referred to my order and the price o agreed to which is 19.99 each then for two it said 29.99 I still have that in my e mail.

Which comes out 38.00.

Then you tried to charge me to sign up for extra information on things you have there which I did not want it sign. All I want here is just the two fixed Devices I ordered at 19.99 each and already have. Thats it ! I dont want anything else and its not 49.99 or 105.99!

Do call me Monday do you can get it right with my bank and I will also. I want to keep the two I have for the 19.99. Thats it. Very easy !

No late charges or cancellation fees or stop fees I had no idea it ever happened till you reached out today to tell me . I mean it sure took you long enough. So I should be charged 38.00 ! Thank you !

Joanne vantine. Os my bank said its ok to charge my card now . I can use it. Ill reach out to them Monday as well they shouldnt be doing stuff like this every time a person uses their card!

Why have it of we have up go through all this every time! Not right . I get why but every time? They should just call you right then a text asking is this you with a code thats it then continue on once they see it is us.

Not Waite days on both sides to tell you theres a problem must of me . Theres a shorter way than this every time you use a card .

Thanks again Ill Waite to hear from you Monday! Joanne Vantine

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1 comment
Guest

1 hour wait, still no service to eat, plenty of tables and employees available at 10th north and congress av in Palm spring Florida.

TakWang C Npn

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Verified Reviewer
| map-marker Carrollton, Texas

FIXD rejected my $I nd to buy my f&f the 3pk.

FIXD rejected my $I nd to buy my f&f the 3pk.
FIXD rejected my $I nd to buy my f&f the 3pk. - Image 2

I tried to buy the 3pk. But purchase declined Td says my acct.

& card is fine its your company & website @ fault. Please fix it ASAP so I can make my purchase. If you want me to continue spreading gd. Words about your product.

Both # that were provided were out of service, why is that? That's not how you run a business if you want it to last.

View full review
Pros:
  • Good product and live mechanic advice
Cons:
  • Poor website company both mumbers out of service

Preferred solution: Ability to buy your product

Elberta E

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To CANCEL an order because I was OVERCHARGED

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Fixd - To CANCEL an order because I was OVERCHARGED
Contains 2 confidential files for company representatives
Updated by user Jan 14, 2025

Still waiting for my FULL REFUND..I returned the item Immediately,without opening it..

Updated by user Jan 08, 2025

None at all

Original review Jan 06, 2025

It was advertised at $19.99, but I was charged a much higher price. I was charged a total of $50.87. I want a refund.

View full review
Loss:
$51
Cons:
  • Overcharge

Preferred solution: Full refund

Monawar C

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Verified Reviewer

Misused my credit card

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AvoidRead and reread before you pay . Its

Never received anything from

Your company and yet you charged my credit card including membership u never ask for, please credit my Citibank credit card asap.

View full review
Loss:
$50

Preferred solution: Full refund

Jamie Yrg

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Verified Reviewer
| map-marker Mobile, Alabama

Contract

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I was going to buy a used car so I thought that I would buy the product I didnt realize it cost $100 a month very disappointed canceling

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User's recommendation: Read everything before you buy

Rodrick Qdj

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Verified Reviewer
| map-marker Staten Island, New York

Not working

Fixd - Not working

I need to remove the yearly limit of vehicles. please help me resolve this issue or Im going to have to unsubscribe

Thank you

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Youssouf Xyl

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Verified Reviewer
| map-marker Wadena, Minnesota

Poor customer service, more concerned about selling new premium package, kard to contact

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Nothing!!! All the app does for the most part is to sell you their premium package instead of helping you with the scan!!!

When I first got it, it worked well, you could see the engine codes and clear them to see if they come back, but now you can't clear them.

Totally worthless. Will toss it and get a system that works.

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Allyne Dun

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Verified Reviewer
| map-marker Montevallo, Alabama

Cancel subscription and refund

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I called to cancel my subscription because there was a charge in my checking account. And the problem was resolved within minutes thanks to Mr Walter.

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Deanna D Kql

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Verified Reviewer
| map-marker Crestview, Florida

I canceled their service and they refused to stop trying to take the money even though they keep saying it's canceled it's canceled it's canceled and it's like a rate of lower than one I would

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I canceled the subscription and they continuously try to take money out of three accounts when I've only authorized one. so I don't know where the other two came from or how they got them I should say I'm keeping all my cards locked but I am still getting some NSF because of it

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User's recommendation: Stay away from fixd

Larry G Mit

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Verified Reviewer

Cancellation & excessive charges

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I cancelled my subscription and also noted a few excessive charges. I don't know why. Please call me with an explanation.

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Preferred solution: Full refund

Larry G Mit

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Verified Reviewer

Charges on my account

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I have called customer service several times and got no answer. As a disabled veteran, I am very upset.

View full review
Loss:
$107

Preferred solution: Full refund

Charles P Bky

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Verified Reviewer

Fixd won't work

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Fix issues with updating constantly because some of us who bought multiple plug-ins don't always have newer phones or phones that won't update to your newer requirements. I updated a year ago and my phone won't update to 17.0, so plug-ins are useless. Writing 100 words or symbols is dumb and stupid because who's going to take care of these issues anyway?

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Pros:
  • Great when it works
Cons:
  • To many requirements

Preferred solution: Apology

User's recommendation: Make sure you have newer phones with operating system that satisfies fixd